****Español (English below)****

Nuestra clinica y todos nuestros servicios están cerrados debido a la alerta de Coronavirus (COVID-19). 

Queridos pacientes,

Mientras la clínica está cerrada, todas las consultas estan canceladas. Estamos proveyendo algunas consultas por medio de llamadas telefónicas. Por favor lea toda la siguiente información. Esta información puede cambiar. Estaremos actualizando informacion seguido.

SI TENÍA UNA CONSULTA

  • Le llamaremos para preguntarle si le gustaría recibir una consulta telefónica. Si dice que si, le vamos a dar un horario específico para cuando un médico o una enfermera pueda llamarle. Nuestra llamada puede aparecer como “Private Number” or “Numero Privado” en el identificador de llamadas.
  • Si usted pierde la llamada programada, le llamaremos por segunda vez. Si usted no está disponible cuando le llamemos por segunda vez, usted a perdido su consulta telefónica, y usted tendrá que llamarnos a nosotros para hacer otra cita telefónica.
  • Usted también nos puede llamar a nosotros para programar su consulta.
  • Si usted nos dice que no quiere una consulta telefónica, le vamos a re-programar una cita en persona cuando la clínica sea reabierta. Usted no perderá su posición de espera.

SI TENÍA CONSULTA CON UN ESPECIALISTA

  •  La mayoría de nuestros especialistas no pueden dar consulta telefónica. Le llamaremos para cancelar su consulta con los especialistas o para informarle si una consulta telefónica con un especialista es una opción.
  • Usted no perderá su posición de espera. Cuando la clínica funcione de manera normal, reprogramaremos su visita de acuerdo al orden en el que fue originalmente programada. 

SI QUIERE PROGRAMAR UNA CONSULTA TELEFÓNICA

  • Puede llamarnos al siguiente número 215-454-8000      
  • Deje un mensaje con su nombre, fecha de nacimiento, y razón por la que necesita una consulta. Le haremos una llamada para programar su consulta telefonica.
  • Las llamadas urgentes serán manejadas por nuestra enfermera primero y el paciente recibirán una llamada del médico los más pronto si el caso lo requiere.

SINTOMAS DE COVID-19

  • Fiebre
  • Tos
  • Dificultad para respirar

Guia de CDC Español: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms-sp.html

SI TIENE SÍNTOMAS DE CORONAVIRUS (COVID-19)

  • Usted puede llamarnos por teléfono.
  • Si durante la llamada telefónica nosotros determinamos que usted necesita una examinación, un médico le llamará para coordinar una evaluación con el Departamento de Salud Pública de Filadelfia.
  • Si usted no puede comunicarse con alguien de nuestra oficina o llama fuera del horario, por favor deje un mensaje y usted recibirá una llamada de nosotros. Nuestra llamada puede aparecer como “Private Number” or “Numero Privado” en el identificador de llamadas.
LLAMENOS AL NUMERO  215-454-8000 a cualquier hora y nosotros le llamaremos de regreso durante nuestras horas regulares. 


 **** English****

Dear Puentes Patients,

While our clinic is closed all appointments are cancelled. We are providing tele-health phone appointment options for non-routine check-ups. Please refer to the options below. These instructions may change, and we will continue updating them regularly. 

 IF YOU HAD A SCHEDULED APPOINTMENT

  • We will call you to ask if you would like us to conduct a tele-health visit over the phone. If you say yes, we will give you a time slot of when to expect a call back from a provider. Please note our call may register as a “Private Number” on caller ID.
  • If you miss your scheduled tele-health call, we will call you a second time within your time slot. If we are not able to reach you a second time, you will have missed your tele-health appointment and you will need to reschedule your appointment by calling our office.
  • You can also call us to reschedule your tele-health appointment.
  • If you tell us you do not want a tele-health appointment, you will be rescheduled for an in-person visit once our office re-opens. You will not lose your place in line.

IF YOU HAD A SPECIALIST APPOINTMENT

  • Most specialists cannot do visits over the phone. We will call you to cancel your visit or inform you if a telephone consult is an option. 
  • You will not lose your place in line once the clinic reopens. Once we are open, we will reschedule your visit according to the order in which it was originally scheduled.

IF YOU WOULD LIKE TO SCHEDULE A PHONE APPOINTMENT

  • Call our office at 215-454-8000. Leave a message with your name, birthdate, and reason for your call. We will call you back to set up a time for your tele-health appointment. 
  • Urgent calls will be triaged by our Nurse Liaison, and those patients will be called by a provider sooner if appropriate. 

COVID-19 SYMPTOMS INCLUDE

  • Fever
  • Cough
  • Shortness of breath

CDC guidelines English: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html

IF YOU HAVE COVID-19 SYMPTOMS

  • You can call our clinic to be screened over the phone. 
  •  If during this screening we determine that you need further testing, a provider will call you back to coordinate an evaluation with the Philadelphia Department of Public Health.
  • If you cannot reach someone or you call outside of business hours, please leave a message and you will receive a call back.

CONTACT US at 215-454-8000 anytime and we will answer calls during our business hours.

ESTOS SERVICIOS ESTAN CERRADOS DEVIDO AL COVID-19 / CLINICAL SERVICES ARE CURRENTLY CLOSED DUE TO COVID-19

Clinical Care

Clinical services include adult primary care and women’s health. While adult primary care and prevention is the focus of our on-site clinical activity, we also provide monthly specialty care  in the following areas, cardiology, dermatology, neurology, ophthalmology, pediatrics, physical therapy and podiatry.

By appointment & walk-in:

  • Mondays 12:30 p.m. to 2:30 p.m. & 6:00 p.m. to 8:00 p.m.
  • Wednesdays 6:00 p.m. to 8:00 p.m.
  • Thursdays 10:00 a.m. to 12:30 p.m.

Telephone: 215-454-8000

Fax: 215-893-2251

Email: info@puentesdesalud.org

Women’s Health

Women’s health at Puentes provides routine GYN care such as cervical cancer screening and mammogram referrals, STI screening and treatment, pregnancy tests, contraceptive initiation and surveillance. We also provide evaluation for common gyn issues and are a Healthy Woman provider site.

By appointment only:

  • Mondays 12:30 p.m. to 2:30 p.m.
  • Wednesdays 6:00 p.m. to 7:30 p.m.
  • Thursdays 10:00 a.m. to 12:30 p.m.

Comenzando Bien Prenatal Education Program

Developed by the March of Dimes and the National Coalition of Hispanic Health and Human Services, Comenzando Bien is a prenatal education program for Latinx women. The curriculum–delivered by Puentes de Salud’s Community Nurse Liaison and volunteer student nurses–is designed to educate women in a supportive group setting about the importance of receiving prenatal care from early pregnancy through delivery. The program covers physiological and psychological changes during pregnancy, the stages of labor and strategies for managing physical symptoms. It also helps expectant mothers identify necessary behavior changes to prevent birth defects, premature delivery, low birth weight and infant mortality.

Diabetes Management

Puentes de Salud has developed an innovative diabetes management program that spans from the clinic to the community. A registry of diabetic patients at Puentes de Salud helps providers track patients’ regular laboratory tests and their receipt of appropriate medicines and services. Puentes de Salud offers all diabetic patients individual counseling with a nurse educator that covers the principles of sugar monitoring at home, dietary modification, physical activity and weight management. This program also features a series of group classes led by Puentes de Salud’s promotoras—including grocery shopping trips, cooking demonstrations and salsa dancing—for diabetic patients in the community setting.